What is Quality Spiritual Care and How Do You Measure It?

In the movement of health care from quantity to quality, spiritual care has lagged in establishing its value proposition. The common wisdom is that evidence for this domain of care does not exist. Consequently, the integration of spiritual care has suffered, and patients have not received the benefits of good quality care. In fact, evidence-based quality indicators for spiritual care do exist along with metrics and measures.

This course will discuss the evidence for the value of spiritual care, the quality indicators which derive from that evidence, and a process for incorporating high quality spiritual care into any health care institution.


Rev. George Handzo, BCC, CSSBB
Rev. George Handzo, BCC, CSSBB

Director, Health Services Research & Quality
HealthCare Chaplaincy Network: Caring For The Human Spirit

As Director of Health Services Research and Quality at HealthCare Chaplaincy Network and President of Handzo Consulting, Rev. Handzo oversees projects devoted to the strategic assessment, planning and management of chaplaincy services and to developing the evidence for the efficacy of chaplaincy care. Rev. Handzo has authored or co-authored over 70 chapters and articles on the practice of spiritual care and chaplaincy care and was the co-principal investigator on a major grant from the John Templeton Foundation investigating the contribution of spiritual care to health care.

He is a past president of the Association of Professional Chaplains which in 2011 awarded him the Anton Boisen Professional Service award, its highest honor. He serves on the Geriatrics and Palliative Care Committee of the National Quality Forum the Distress Guidelines Panel of the National Comprehensive Cancer Network and the Advisory Board of the Palliative Care Quality Network. The Rev. Handzo is a graduate of Princeton University and Yale University Divinity School. He is a Certified Lean Six Sigma Black Belt.

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Frequently Asked Questions

When does the webinar start and finish?
Once you enroll, the webinar will be available to view immediately. The webinar is a completely self-paced - you decide when you start and when you finish.
Are continuing education credits available?
At this time, we are unable to provide continuing education credits for these recorded webinars. CEs are available for social workers, nurses, nursing home administrators, and chaplains with many of our live and in-person trainings. For more information on our upcoming education, coalitionccc.org/training-events.
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Contact us at [email protected] or (916) 489-2222 to confirm.