Communication Skills to Support Quality Palliative Care in Serious Illness

Communication is fundamental to all aspects of palliative care. It’s critical in all of health care, but especially significant for those working in palliative and end-of-life care. Communication is not always verbal. It also includes listening and being present.

In this webinar, Dr. Betty Ferrell identifies communication strategies to facilitate patient decision making in serious illness. Dr. Ferrell will address communication needs of patients and their families, share approaches clinicians can use to improve their communication with patients, and provide tools to help avoid pitfalls of poor communication.


Presenter(s)


Betty Ferrell
Betty Ferrell

Betty Ferrell, RN, PhD, MA, FAAN, FPCN, CHPN
Professor and Director
Nursing Research & Education
City of Hope National Medical Center
Duarte, CA

Dr. Betty Ferrell has been in nursing for 41 years and has focused her clinical expertise and research in pain management, quality of life, and palliative care. Dr. Ferrell is the Director of Nursing Research & Education and a Professor at the City of Hope Medical Center in Duarte, California. She is a Fellow of the American Academy of Nursing and she has over 450 publications in peer-reviewed journals and texts. She is Principal Investigator of a Research Project funded by the National Cancer Institute on “Palliative Care for Patients with Solid Tumors on Phase 1 Clinical Trials” and Principal Investigator of the “End-of-Life Nursing Education Consortium (ELNEC)” project. She directs several other funded projects related to palliative care in cancer centers and QOL issues. Dr. Ferrell is Co-Chairperson of the National Consensus Project for Quality Palliative Care. Dr. Ferrell completed a Masters degree in Theology, Ethics and Culture from Claremont Graduate University in 2007. She has authored eleven books including the Oxford Textbook of Palliative Nursing (5th Edition, 2019) published by Oxford University Press. She is co-author of the text, The Nature of Suffering and the Goals of Nursing published in 2008 by Oxford University Press and Making Health Care Whole: Integrating Spirituality into Patient Care (Templeton Press, 2010). In 2013 Dr. Ferrell was named one of the 30 Visionaries in the field by the American Academy of Hospice and Palliative Medicine.


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Frequently Asked Questions


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Are continuing education credits available?
At this time, we are unable to provide continuing education credits for these recorded webinars. CEs are available for social workers, nurses, nursing home administrators, and chaplains with many of our live and in-person trainings. For more information on our upcoming education, coalitionccc.org/training-events.
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